Returns & Exchanges

Zafferano America offers a 30-day return policy for unused items in their original packaging to ensure your complete satisfaction with our premium glassware and lighting. We strive to provide a seamless experience for homeowners and designers seeking to exchange or return their high-quality Italian-designed products.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack the items in their original Zafferano packaging, ensuring all protective inserts are in place to prevent breakage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods for quality assurance, we will issue a refund to your original payment method within 5 to 7 business days.